Bekins Moving & Storage - Customer Satisfaction Survey

Customer Satisfaction Survey

How did we do?

Bekins values your business... and we are determined to give you the very best service possible. This survey will take only a few moments to complete. We want to know how well we performed. Thank you for the opportunity to serve you.

Your Name /Order #

Not at all Satisfied

Extremely Satisfied

1. Pre-move service

Professionalism of moving consultant

Skill of moving consultant

Explanation of moving services provided

Speedy response to your inquiries

2. Packing services (only complete if you purchased)

On-time arrival

Appearance

Care taken

Attitude and helpfulness

3. Loading services

On-time arrival

Appearance

Care taken

Attitude and helpfulness

4. Destination services (unloading/unpacking)

On-time arrival

Appearance

Care taken

Attitude and helpfulness

Unpacking ( if you purchased unpacking)

Carton removal (if pack/unpack was purchased)

5. All things considered, would you choose Bekins again? Yes No

6. Do you have any comments that can help Bekins serve customers better?

7. What influenced the decision to move with Bekins? (check all that apply) Previously moved with Bekins
Moving Consultant
Employer/Relocation Company decision
Reputation
Advertising/Yellow Pages
Added value services (AIR MILES, advice, etc.)
Price
Service
Other

8. Do you expect to be moving again in the next two years? Yes No

9. Are you an Air Miles collector? Yes No

10.Your e-mail address (optional):

At Bekins, we care about the privacy of your personal information and have introduced a comprehensive privacy policy. For more information, consult our website.

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