EMPLOYEE TRAINING PROGRAM – WE INVEST IN OUR STAFF TO ENSURE SERVICE OF EXCELLENCE
Our employees go through a comprehensive training program prior to entering into service. The program is made up of 4 modules.
MODULE #1
Class Room – Curriculum
- Quality improvement processes
- Appearance and image
- Customer relations
- The cycle of a move:
- Paperwork
- Equipment
- Communication
- Protecting the residence
- Packing
- Padding and protecting furniture
- Loading techniques
- Claims prevention
- Unloading
- Completion of paperwork
- Test and scoring
- Review where necessary
MODULE #2
Training Trailer – Curriculum (The following is performed by the Training Instructor with the assistance of the trainees)
- Unload 2000 lbs. of household goods
- Folding pads (Furniture blankets)
- Set-up furniture
- Unpack shipment (Kitchen items, glassware and other breakables)
- Repack cartons
- Perform an descriptive inventory of furniture and cartons
- Pad all furniture items
- Load and properly stack the furniture and cartons into tiers in the training trailer
MODULE #3
Training Trailer – Curriculum
The same steps are followed as in Module #2 only the actual process is performed by the Trainees with the Training Instructor providing Supervision
MODULE #4
On the Job Training
Each Trainee goes out as an extra on a move where the Onsite-Trainer supervises the Trainee as the service is being performed. (The Customer gets the trainee at no additional cost and is approved by the Customer in advance of the service)