Training Program

Our employees go through a comprehensive training program prior to entering into service. The program is made up of 4 modules.

Module #1

Class Room - Curriculum

• Quality improvement processes
• Appearance and image
• Customer relations
• The cycle of a move:
• Paperwork
• Equipment
• Communication
• Protecting the residence
• Packing
• Padding and protecting furniture
• Loading techniques
• Claims prevention
• Unloading
• Completion of paperwork
• Test and scoring
• Review where necessary

Module #2

Training Trailer - Curriculum (The following is performed by the Training Instructor with the assistance of the trainees)

• Unload 2000 lbs. of household goods
• Folding pads (Furniture blankets)
• Set-up furniture
• Unpack shipment (Kitchen items, glassware and other breakables)
• Repack cartons
• Perform an descriptive inventory of furniture and cartons
• Pad all furniture items
• Load and properly stack the furniture and cartons into tiers in the training trailer

Module #3

Training Trailer - Curriculum

The same steps are followed as in Module #2 only the actual process is performed by the Trainees with the Training Instructor providing Supervision

Module #4

On the Job Training

Each Trainee goes out as an extra on a move where the Onsite-Trainer supervises the Trainee as the service is being performed. (The Customer gets the trainee at no additional cost and is approved by the Customer in advance of the service)